Shipping Policy

Canterbury Equestrian Delivery:

• All online orders are dispatched from our Johannesburg warehouse.

• Online orders with a purchase total of R1500 or more qualify for free delivery within South Africa.
• Free delivery is provided through the use of our contracted courier option or Postnet and Pudo lockers.

•Turnaround time may be slower in Black Friday and Festive Season periods due to high delivery demand, however our web team will notify you should this be the case.
• Only orders with a delivery address within the Republic of South Africa qualify for the Delivery Special.
• Online orders with a purchase total of less than R1500 will be charged a delivery fee of R125 excl. VAT.
• Please contact info@ridecanterbury.com if you would like a quote on express courier delivery.
• Any returns in all cases will be for the purchaser’s account.

 

General Delivery Information:

Delivery services are offered from our contracted couriers or Postnet. Courier deliveries are fulfilled to your door or Postnet parcels to your nearest Postnet branch.

Pudo lockers are available for customers collection with the parcels becoming the customers responsibility once the parcels have been deposited in the locker.

 

Customers will received order updates and all couriered orders can be tracked online. Your item can be tracked through every stage up until delivery.

 

International deliveries vary from country to country but usually take no longer than 10-14 working days. Please note that international orders are subject to the destination country’s VAT and import duties. The purchaser is liable for these charges and Canterbury Equestrian will not facilitate payment of any import related costs or duties.

 

Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.

Items are delivered in most main & regional areas within 10 - 14 days.

Rural and outlying areas may take an additional 72 hours before delivery as some of these areas are not serviced daily. Please note that this excludes public holidays and weekends.

 

Please also note that if products are ordered which are deemed as dangerous goods by the airlines (e.g. spray canisters and aerosols) it will not be able to be sent with airfreight and additional delays in delivery can be expected.